Frequently Asked Questions

Find the answers for the most frequently asked questions.

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GiftLips is an innovative online store for greeting cards that lets you send personalized video greeting cards with your own videos for birthdays, anniversary, graduation, weddings, or any special occasion and holidays.

GiftLips offers a wide selection of greeting cards for all occasions that you can customize and add videos.To make a personalized card with a video, choose a card and add a personal card message that will be printed on it. Then, record or upload your videos, or invite other people to collaborate so they can add their videos directly to your card. After checking out, you can download your work as a printable card or have your greeting card shipped directly to your recipient. They can watch your videos through their phones when they scan the QR code that’s incorporated into your card's design.

Absolutely! With GiftLips, you can personalize your greetings and video messages. We understand the importance of adding a personal touch, so you can easily customize your greetings and video messages to make them unique and heartfelt. Whether it's a heartfelt message or a personalized video, you can tailor your greetings to suit the occasion and make a gift that feels like a warm virtual hug.

Yes, GifftLips supports audio and video files. Upgrade your traditional greeting cards by sending them with videos as a gift. But GiftLips greeting card maker also allows you to add audio files because we understand that not everyone loves to be in front of the camera.

GiftLips is also a free online greeting card maker that enables you to make free printable greeting cards. You can download these cards as PDFs and print them on your own, or directly send them to your loved ones as a free e-card. But we also offer greeting card printing and shipping services, so you can relax while we deliver your card directly to your loved one's doorstep.

Yes, the QR code on your greeting card will expire after 21 days, but you can extend the video expiration during checkout.

No, your recipients can scan your greeting card QR code as many times as they wish and view your videos anytime. But for free cards, recipients can scan the QR code up to 15 times.

Your greeting card QR code is scannable using any smartphone, tablet, or other devices with a QR code scanner or at least an iOS 11 or Android 9 operating system.

Our greeting cards are printed on a 7 × 5 inches or 17.78 cm x 12.7 cm high-quality glossy card.

Yes, GiftLips offers international shipping to selected countries.

Delivery times vary depending on the region, but shipping usually takes 2 to 6 business days.

  • USA: 3-5 business days
  • Germany: 1-2 business days
  • Australia: 5-7 business days
  • UK: 2-5 business days
  • Rest of Europe: 3-7 business days
  • Rest of the World: up to 14 business days

GiftLips accepts major debit and credit card payments with Visa, Mastercard, American Express, and China UnionPay. We also accept e-wallet payments such as Apple Pay, Google Pay, and Link using the Stripe payment gateway.

Yes, GiftLips is a versatile online video greeting card maker that can accommodate all your card needs, from birthday cards, invitation cards, holiday cards, thank you cards, and even video greeting cards for business.

GiftLips has a policy for lost or damaged greeting cards during shipment. Please refer to it here.

You can contact GiftLips customer service through the website's real-time chat support or by email at